Getting You Where You Need to Be
Relief Wakes can assist NDIS participants with agreed travel and transport supports across Ipswich and Brisbane. Each request is checked against the participant’s goals, funding, consent, accessibility needs, service agreement and our current capacity.
Travel Shouldn't Be a Barrier
Some participants need assistance to plan journeys, use public transport or travel safely to agreed activities and appointments.
Transport is offered only after we confirm service suitability, worker and vehicle requirements, availability and the written service arrangement. An enquiry is not a guarantee that a trip can be accepted.
What Our Travel Support Includes
Examples below are subject to assessment, funding, consent, safety requirements and availability.
Medical Appointments
Agreed assistance to attend appointments when the transport and support arrangements are within the participant’s plan and service agreement.
Airport Assistance
Airport navigation or luggage assistance may be considered after detailed planning. Interstate or international requests require separate assessment and are not guaranteed.
Community Errands
Participant-requested transport during an agreed support may include shopping, social or community activities when it is funded, consented to and recorded.
Public Transport Support
Assistance to plan routes and use public transport according to the participant’s communication, mobility and safety needs.
Private Vehicle Transport
Use of a worker or provider vehicle is considered only after licence, insurance, vehicle suitability, accessibility needs, consent and agreed charging arrangements are confirmed.
Scheduled Regular Trips
Regular trip requests can be scheduled subject to continuing funding, participant agreement, worker availability and service suitability.
How to Access Travel & Transport Support
Check Funding & Support Scope
We confirm the requested transport against the participant’s current plan, applicable support item and the current NDIS pricing schedule.
Contact Relief Wakes
Tell us the trip purpose, requested date and time, pick-up and drop-off locations, accessibility needs, preferred vehicle arrangement and support requirements.
Agree the Transport Terms
Before the trip, we document the support scope, schedule, price, kilometres or other travel costs where permitted, cancellation terms and how consent will be recorded.
Record the Actual Trip
For each delivered trip, the worker records the participant, shift, purpose, pick-up and drop-off, start and finish, actual distance, consent and any incident or variance.
Is This Funded Through My NDIS Plan?
Transport funding and claiming depend on the participant’s plan, the support delivered and the current NDIS pricing schedule. Relief Wakes does not assume that a journey, provider travel or kilometre charge is claimable.
Participant transport and provider travel are different. A worker’s ordinary journey to or from the participant is not recorded as participant transport. Any permitted provider-travel charge must be separately identified and agreed.
Prices and rules can change. We verify the applicable support item and explain the proposed charge before the participant accepts the service.
For current information, review the NDIS pricing schedule or call the NDIS on 1800 800 110.
Key Facts
Could This Support Suit Your Plan?
These examples may support an enquiry, but only the NDIA and the participant’s current plan determine funding.
Mobility Challenges
You have a physical disability that makes using standard transport difficult or impossible without assistance.
Cognitive or Sensory Needs
Navigating transport systems is overwhelming or unsafe without a support person present.
Disability-Related Support Need
The participant needs disability-related assistance during travel, not simply access to an ordinary transport service.
Community Participation Goal
Transport barriers are preventing you from achieving your NDIS goals around social participation and community access.
