Privacy and website collection notice
Last updated: 15 July 2026
Who we are
Relief Wakes is the disability-support service operated by Auscongo Network Incorporated (ABN 45 571 615 526). This notice explains how Relief Wakes handles personal information collected through this website and during first contact.
This website notice does not replace the participant privacy information and consent processes provided during onboarding or service delivery.
Information we may collect
- information you choose to provide in an enquiry, referral, application, email, telephone call or text message;
- basic contact information, suburb or postcode, the broad type of support requested and preferred days or times;
- information needed to respond to feedback or a complaint; and
- technical information needed to operate and protect the website, such as IP address, browser or device information, cookies and security logs.
Please keep first contact simple
Please do not send NDIS plans, health records, identity documents, financial information, full residential addresses or detailed risk information through a first-contact website form or ordinary email. If more information is required, Relief Wakes will explain why it is needed and provide an appropriate way to share it.
Why we use information
- to respond to enquiries and referrals;
- to consider whether Relief Wakes may be able to provide the requested support;
- to arrange next steps and, where agreed, deliver and administer services;
- to respond to feedback, complaints and safety concerns;
- to meet legal, regulatory, quality and record-keeping obligations; and
- to operate, secure and improve the website and communication systems.
When information may be shared
Information may be shared only where reasonably necessary with authorised Relief Wakes workers, professional advisers and service providers that support our website, forms, email, information technology or records. Information may also be shared with your consent or authority, where required or permitted by law, or where necessary to respond to a serious safety concern.
Some technology service providers may process information outside Australia. Where an overseas disclosure occurs, Relief Wakes will take the steps required by applicable privacy law.
Security and retention
Relief Wakes takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Information is kept only for as long as it is needed for the relevant purpose or to meet legal, regulatory, contractual and record-keeping obligations.
Cookies and external services
The website may use essential cookies, security tools, analytics or embedded content supplied by other services. These services may collect technical information under their own privacy terms. You can control many cookies through your browser settings, although some website features may not work correctly if essential cookies are blocked.
Access, correction and privacy concerns
To ask for access to or correction of your personal information, or to raise a privacy concern, email info@reliefwakes.com.au or call 0424 801 212.
You may also contact the Office of the Australian Information Commissioner about a privacy concern.
Relief Wakes is not an emergency or crisis service. In an emergency, call 000.
