Complaints &
Feedback
At Relief Wakes, we welcome your feedback and take all complaints seriously. Your voice helps us improve our services, and you will never be penalised for speaking up.
⏱️ Fast Acknowledgement
All complaints are acknowledged within 2 business days of receipt.
🔒 Fully Confidential
Your complaint can be made anonymously and will be treated with strict confidentiality.
✅ No Penalty
You will never be penalised or disadvantaged for making a complaint.
🔄 Supports Continue
Your supports continue uninterrupted while your complaint is being investigated.
How to Make a Complaint
You can reach us in whichever way is most comfortable for you — we make it easy to be heard.
In Person
Speak directly with your support worker or any member of our team at any time.
By Phone
By Email
By Mail
155 Fernbrooke Blvd,
Redbank Plains QLD 4301
What Happens Next?
We follow a clear, fair process to make sure every complaint is handled properly and promptly.
We Acknowledge
Your complaint is acknowledged within 2 business days of receipt.
We Investigate
We thoroughly review your complaint with care and impartiality.
We Respond
A full resolution is provided within 21 business days.
We Improve
Your feedback drives real improvements in how we deliver care.
Your Rights & Protections
As an NDIS participant, you have strong rights when it comes to complaints and feedback.
No Penalties
You will not be penalised in any way for making a complaint.
Anonymous Option
Complaints can be made anonymously if you prefer.
Support Person Welcome
You can have a support person or advocate assist you at any time.
Supports Continue
Your supports will continue uninterrupted while your complaint is being investigated.
Not Satisfied With Our Response?
If you are not happy with how we have handled your complaint, you have the right to contact the NDIS Quality and Safeguards Commission directly — an independent body that oversees NDIS providers.
We're Here to Listen
Your feedback makes us better. Don't hesitate to reach out — we take every concern seriously.
