Plan Managed Clients
Below is some helpful information about NDIS Managed Plan Clients — understanding your plan, your rights, and how to get the most out of your NDIS funding.
📋 Below is some helpful information about the NDIS Managed Plan Clients
Everything You Need to Know About Plan Management
As an NDIS participant you have choice and control over how you manage your NDIS plan. Here's what you need to know.
What is Plan Managed?
As an NDIS participant, you have choice and control over how you manage your NDIS plan. In this video, we'll explain how your NDIS plan is set up and how to spend the funds in your NDIS plan to live the life you want.
💡 Plan management gives you more choice and flexibility over who provides your supports, while a plan manager handles the financial administration on your behalf.
Developing Your First NDIS Plan
You may have a few questions about developing your first plan. We understand that every person living with a disability has different needs, and we're here to help you develop a plan that you have choice and control over.
Watch the video below for more information on developing your first plan.
💡 Your first NDIS plan is a starting point — it will be reviewed and improved over time as you and your support team better understand your needs and goals.
Your Rights as an NDIS Participant
The Participant Service Charter includes new timeframes for NDIS processes called the Participant Service Guarantee.
These are timeframes for the NDIA to make decisions about access, plan approval, plan reviews and nominee changes.
These clear timeframes will make it easier for participants to understand: when they will hear back from us, how long we have to make decisions, and how long participants have to provide us with the information we need.
💡 You have the right to appeal any NDIA decision. If you disagree with a decision, you can request an internal review — and Relief Wakes can help guide you through this process.
The Three Ways to Manage Your NDIS Plan
No matter which management type you choose, Relief Wakes is registered to support you every step of the way.
Self Managed
You manage your own NDIS funds directly. This gives you maximum flexibility and choice over which providers you use, including those not registered with the NDIS.
Plan Managed
A registered plan manager handles your financial administration and pays your providers on your behalf — giving you choice while reducing administrative burden.
NDIA Managed
The NDIA manages your funds directly and pays registered providers on your behalf. As a registered provider, Relief Wakes can support you under this arrangement.
Your NDIS Rights & Guarantees
The Participant Service Charter ensures the NDIA meets clear timeframes in all their interactions with you.
Access Decisions
The NDIA must make decisions about your access to the NDIS within set timeframes under the Participant Service Guarantee — so you're never left waiting indefinitely.
Plan Approval
Once you're eligible, plan approval processes are bound by timeframes that the NDIA must adhere to — helping you access your supports without unnecessary delays.
Plan Reviews
Plan reviews are subject to the same clear timeframes. Your NDIS representative will make sure you're comfortable with when and how your next plan review will take place.
Nominee Changes
Changes to nominees are also covered under the Participant Service Guarantee — ensuring all administrative decisions are made in a timely, transparent manner.
Need Help Understanding Your NDIS Plan?
Our team is here to guide you through plan management, your rights, and getting the most out of your NDIS funding.
